Who is Sole Support Gear?
Our mission is to provide high-quality, comfortable, and health-promoting socks and foot care products. Our products are designed with your comfort and well-being in mind, ensuring that you can maintain a healthy lifestyle without compromising on style or function.
What products do you offer?
We offer a range of products specifically designed to cater to your foot care needs, including:
- Compression Socks: Socks that provide gentle pressure to improve blood flow, reduce swelling, and alleviate fatigue. Like a weighted blanket for your feet!
How are your products designed and tested?
Manufactured in Taiwan to rigorous production standards and independently tested for medical and daily‑wear performance.
Proven graduated compression Independent laboratory testing verifies the declared mmHg pressure profile at the ankle, calf, and other measurement points to ensure accurate graduated compression.
Durability and recovery Compression retention and long‑term recovery tests confirm the garment maintains therapeutic pressure after repeated wear and washing.
Skin safety and materials Materials are tested for low chemical residues and skin compatibility.
What makes your socks unique?
Sole Support Gear socks are unique. Our socks feature:
- Non-binding tops: Ensures comfort without restricting blood flow.
- Wide Comfort Bands: Socks stay in place and do not roll down.
- Seamless construction: Prevents rubbing and irritation.
- Moisture-wicking fabric: Keeps your feet dry and comfortable.
- Anti-microbial properties: Reduces the risk of infections and keeps your feet fresh.
How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us by:
Phone: 778-601-GEAR (4327)
Email: info@solesupport.ca
Our business hours are Monday to Friday, 9 AM to 5 PM PST.
We hope this section answers your general questions. For more specific inquiries, please explore the other sections of our FAQ page.
Where are Sole Support products made?
Our products are designed in Canada and manufactured in facilities that adhere to strict quality control standards to ensure the highest level of product excellence.
- Compression Socks: Made in Taiwan.
- Custom Collectable Socks: Made in China
How do I place an order?
Placing an order with Sole Support Gear is easy and secure. Simply browse our products, select the items you wish to purchase, choose your preferred size and quantity, and click "Add to Cart." Once you've finished shopping, click on the cart icon and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard)
All transactions are processed securely to protect your personal information.
Can I use multiple payment methods for a single order?
At this time, we only accept one form of payment per order. Please choose the payment method that is most convenient for you.
Is my payment information secure?
Yes, your payment information is secure. We use advanced encryption technologies and secure payment gateways to ensure that your personal and payment information is protected at all times.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible by email us at Orders@solesuport.ca. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or questions about your shipment, please contact our customer service team.
What should I do if I experience an issue with my order?
If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact our customer service team immediately email us at oredrs@solesupport.ca. We are here to help and will work to resolve the issue as quickly as possible.
Do you offer international shipping?
Currently, we only ship within Canada. We are working on expanding our shipping options to include international destinations in the future. Please stay tuned for updates.
What are the shipping options available?
We offer several shipping options to suit your needs, including standard, and expedited shipping. Shipping rates and times will be calculated at checkout based on your location and selected shipping method.
How long will it take for my order to be delivered?
Delivery times vary depending on the shipping option selected. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days.
Please note that processing times may vary, and orders placed on weekends or holidays will be processed on the next business day. For backorders, shipping will take an additional 10-14 days.
Do you offer international shipping?
Currently, we only ship within the Canada. We are working on expanding our shipping options to include international destinations in the future.
Please stay tuned for updates.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or questions about your shipment, please contact our customer service team.
How do I process a return or exchange?
To process a return or exchange, please follow these steps:
As purchase are for medical supplies, typically reimbursed by third parties, confirmation of order cancelation will be required from those third parties.
1. Contact our customer service team at 778-601-4237 or email us at Orders@solesupport.ca to initiate the return or exchange process.
2. Our team will provide you with a return authorization number and instructions on how to return the item.
3. Pack the item securely in its original packaging and include the return authorization number inside the package.
4. Ship the package to the address provided by our customer service team.
Who pays for return shipping?
For returns and exchanges due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.
How long does it take to process a return or exchange?
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds are typically processed within 7-10 business days. Exchanges will be processed and shipped out as soon as possible.
How do you wear the socks?
For Instruction on measuring and putting on your compression socks, please click HERE.
How should I care for my Sole Support socks?
For best results, machine wash your socks in cold water with like colours and lay or hang to dry. Avoid using bleach and ironing as these can damage the material and reduce the effectiveness of the moisture-wicking and antimicrobial properties.
How can I contact customer service?
Our customer service team is here to help you with any questions or concerns. You can reach us by:
Phone: 778-601-4327
Email: info@solesupport.ca
Business Hours: Monday to Friday, 9 AM to 5 PM PST
Feel free to contact us during business hours, and we will be happy to assist you.
Are there any special care instructions for specific products?
Each product comes with specific care instructions. Please refer to the care label on the product for detailed instructions. Following these guidelines will help ensure the longevity and effectiveness of your Sole Support Gear.
How do you measure the socks?
For Instruction on measuring and putting on your compression socks, please click HERE.